BOOKING POLICIES
HOW TO MAKE YOUR BOOKINGS
1.-the prepayment is used to organize your trek, purchase entrance fees, train tickets, and taxes, in case you will not attend your trek due to personal situations, or force majeure, the prepayment is not refundable, because the Inca trail, Machu Picchu, and train tickets are personal, nontransferable, and no resell option.
2.-The prepayment does not include money wire taxes or bank taxes
3.-Cusco Travel and Treks Tour Operator, and associated reserve the right to cancel a program in case any of the following circumstances occur:
-Client's failure to pay the final balance two days prior departure date.
-Force majeure: Impossibility to operate the program or trek due to unusual or unforeseen circumstances outside Company’s control. ie. Weather conditions not permitting, strike not allowing operation or putting it at risk, sudden inaccessibility of route, etc.
The following refund policies apply in each case:S
1.-In the event of a client's failure to pay the due balance, the client will not have any right for the deposit refund.
2.-In case force majeure occurs, OUR COMPANY will propose viable solutions to operate the program within the available dates, or if impossible, will then propose an alternative program. If the alternative program chosen by the client is of lower value than that originally booked then the client is entitled to a refund of the price difference. All costs derived will be at the expense of the client. In case none of these would be feasible, would refund all the money paid except all the incurred expenses so far.
HOW TO TRANSFER THE MONEY
The money transfer should be sent via WESTERN UNION
HOLDER NAME:
- First name: JUAN FABRIZIO
- Surname: GARCIA HUALLPA
Our address is on Urb. Magisterio B-6-D, Cusco, Peru.
Any further questions about the transaction, please you can reach us at the following phone number: 0051-84-235603.
MONEY TRANSFER IMPORTANT NOTES:
1.-Please write on Western Union receipt in the part "Message to be sent" your Full name, trek name, and the trek departure date.
2.-Please email us the Western Union reference or transaction number right after you send the money, so we can collect this, and purchase your permits.
3-The due amount is to be paid at our office in Cusco at least TWO DAYS prior trek departure date. Either in USD or Peruvian soles cash